RETURN & REFUND POLICY

At Blemishvera, we want you to be completely satisfied with your purchase. If for any reason you are not, this policy outlines your rights and our obligations under UK law.

This policy applies to all purchases made through our Site and does not affect your statutory rights as a consumer.

1. Your Statutory Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason.

The 14-day period begins the day after you receive the goods (or the last item in a multiple-order shipment).
To exercise this right, you must inform us of your decision before the 14-day period expires.

2. How to Cancel

To cancel your order, you can:

Email us at service@blemishvera.com with your order number and a clear statement of cancellation; or
Use the model cancellation form provided below (optional but recommended).

Model Cancellation Form
(To: Blemishvera, service@blemishvera.com)

I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods ():
Ordered on ()/Received on (): [Insert Date]
Order Number: [Insert Order #]
Name of consumer(s): [Insert Name]
Address of consumer(s): [Insert Address]
Signature (only if this form is notified on paper): [Insert Signature]
Date: [Insert Date]
(*) Delete as appropriate.

3. Return Conditions

To return goods under the cooling-off right:

You must return the goods to us within 14 days of notifying us of your cancellation.
Goods must be returned in their original packaging and in a resalable condition.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. For example:
- Allowed: Opening the packaging to inspect the product.
- Not Allowed: Using the product extensively, removing security seals, or damaging the packaging.

We reserve the right to reduce the refund amount to reflect any diminished value caused by excessive handling.

4. How to Return Items

Contact us at service@blemishvera.com with your order number and reason for return.
We will provide you with the correct return address and any specific return instructions.
Package the item securely and include your order number inside.
Send the item back to us using a tracked delivery service (we recommend Royal Mail Signed For or a courier with tracking). You are responsible for return postage costs unless the item is faulty or misdescribed.

Return Address: [Insert Return Address – this should be clearly stated]

5. Refunds

We will process your refund as follows:

Timeline: Within 14 days of receiving the returned goods or, if earlier, receiving proof of return postage.
Amount: The full purchase price of the goods plus the standard delivery cost you paid at checkout.
Method: Refunds will be issued to your original payment method. Please allow 3–5 business days for the refund to appear in your account, depending on your bank.

6. Faulty, Damaged, or Misdescribed Goods

If your item arrives faulty, damaged, or not as described, you are entitled to a full refund or replacement under the Consumer Rights Act 2015.

Your rights under the Consumer Rights Act 2015:

Up to 30 days from receipt: You have the short-term right to reject the goods for a full refund.
Up to 6 months: We are responsible for proving that the goods were not faulty at the time of delivery. If they are faulty, you are entitled to a repair, replacement, or partial/full refund.
Beyond 6 months: You may still be entitled to a repair or replacement, but you must prove that the fault existed at the time of delivery.

What to do if you receive a faulty or damaged item:

Contact us immediately at [Insert Email] with:
- Your order number;
- A clear description of the issue;
- Photographs showing the fault or damage (if possible).
We will arrange a return (postage at our cost) and provide a replacement or full refund.

7. Exclusions

The following items are not eligible for return under the cooling-off period (unless faulty):

Sealed goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons (e.g., opened skincare products, cosmetics, or personal care items).
Goods that have been customised or made to your specifications.