SHIPPING POLICY

This Shipping Policy explains how Blemishvera processes, dispatches, and delivers your orders. Please read it carefully before placing an order.

1. Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays).
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email once your order has been dispatched.

2. Shipping Methods and Delivery Times

To provide a simple and convenient checkout experience, we offer a standard worldwide shipping option:

Standard Shipping Fee: £2.99 GBP

The final shipping cost will be clearly displayed during checkout before you complete your payment.

After shipment, most orders typically arrive within:
7–15 business days

Actual delivery times may vary depending on factors such as:
Destination country or region;
Local courier performance;
Customs clearance procedures;
Weather conditions;
Local delivery arrangements.
While we make every effort to deliver orders within the estimated timeframe, delays caused by customs, transportation providers, or circumstances beyond our control may occasionally occur.

3. Delivery Locations

We currently ship to the following locations:

United Kingdom (mainland and all UK postcodes, including Northern Ireland, Scottish Highlands, and Islands – please note that remote areas may experience longer delivery times).
Countries other than the United Kingdom

If your country is not listed at checkout, we are unable to fulfil your order at this time. Please contact us if you would like us to consider shipping to your country.

4. Order Tracking

For all tracked shipping methods, you will receive a tracking number in your dispatch confirmation email.
You can track your parcel using the carrier's website (links will be provided in the email).
If you have not received your tracking number within 5 business days of placing your order, please contact us.

5. Customs, Duties, and Taxes (International Orders)

For deliveries outside the United Kingdom, you are the importer of record and are responsible for any import duties, customs fees, VAT, or other taxes imposed by your local customs authorities.
We have no control over these charges and cannot predict their amount. Please check with your local customs office before placing an order.
Please note that we are unable to mark international orders as "gift" or undervalue shipments to reduce customs charges – this is illegal and we do not engage in such practices.

6. Failed or Refused Deliveries

If a delivery fails because:

You provided an incorrect or incomplete address;
You were not available to accept the delivery and did not arrange re-delivery or collection; or
You refused the package at the point of delivery;

the parcel may be returned to us. In such cases:

We will contact you to arrange re-delivery at your additional cost; or
We may cancel the order and issue a refund less the original shipping cost and any return postage fees incurred.

7. Lost or Damaged Parcels

Lost Parcels: If your parcel has not arrived within the estimated delivery timeframe, please contact us. We will investigate with the carrier. If the parcel is confirmed lost, we will either resend the items (subject to availability) or issue a full refund.
Damaged Parcels: If your parcel arrives visibly damaged, please photograph the packaging and the contents before opening and contact us immediately. We will arrange a replacement or refund as appropriate.

8. Shipping Restrictions

We do not deliver to PO Boxes or BFPO addresses unless specifically stated at checkout.
We reserve the right not to ship to addresses that we reasonably suspect to be fraudulent.
Certain products may be subject to shipping restrictions due to their size, weight, or composition (e.g., aerosols, liquids). If such restrictions apply, we will notify you before dispatch.